FAQs

Roller Skate Anatomy - Learn about the plates, trucks, king pins, cushions, bearings, toe stops and more!
Roller Skate Anatomy!
Learn about the names of parts on your skate and what's included in your skate!  Get to know your skates today :-) Read more...
Why Should I Shop At Pigeon's Roller Skate Shop?
Why Should I Shop At Pigeon's Roller Skate Shop?
Short and sweet reasons why to shop with us! Read more...
What Are Your Hours of Operation?
What Are Your Hours of Operation?
Roller skates: our 9 to 5 job! Read more...
What is Your Phone Number?
What is Your Phone Number?
Pigeon's Roller Skate Shop! How may we help you? Read more...
What Skates are Right for Me?
What Skates are Right for Me?
Helping you find the perfect skates! Read more...
What Should I Do to Take Care of My New Skates?
What Should I Do to Take Care of My New Skates?
Learn how to give your skates some tender loving care! Read more...
Will You Email Me When an Item Comes Back in Stock?
Will You Email Me When an Item Comes Back in Stock?
Get updates on an out-of-stock item! Read more...
When Will My Order Arrive?
When Will My Order Arrive?
Here is a breakdown of item ETAs! Read more...
How Can I Track My Order?
How Can I Track My Order?
Getting that string of numbers and letters to keep you informed of your order! Read more...
How Can I Change My Shipping Address?
How Can I Change My Shipping Address?
Delivering your order to a different location than where you first told us! Read more...
Can I Add Shipping Insurance To My Order?
Can I Add Shipping Insurance To My Order?
Play it safe: insuring your order is easy! Read more...
I'm Missing Part(s) of My Order!
I'm Missing Part(s) of My Order!
Don't fret! We can explain what's going on with your order! Read more...
What If My Package Is Missing, Lost or Stolen?
What If My Package Is Missing, Lost or Stolen?
Facing the worse case scenario... Read more...
Do You Ship to APO/FPO Addresses?
Do You Ship to APO/FPO Addresses?
Sending to those who serve! Read more...
What If My Skates Aren't the Right Size?
What If My Skates Aren't the Right Size?
How to exchange your skates for a different size! Read more...
Can I Change My Order?
Can I Change My Order?
Changed your mind about something? We can help, but it depends... Read more...
Can I Return or Exchange My Order?
Can I Return or Exchange My Order?
Here is our Return/Exchange policy! Read more...
Can I Cancel My Order?
Can I Cancel My Order?
Don't want your order anymore? Read more...
Can I Drop Off My Return In Person?
Can I Drop Off My Return In Person?
Personally returning your order! Read more...
How Can I Pay for My Order?
How Can I Pay for My Order?
Here are our payment options! Read more...
Do You Sell Gift Cards?
Do You Sell Gift Cards?
Gift cards! We do it differently... or more like digitally! Read more...
Where Is My Gift Card?
Where Is My Gift Card?
Better to misplace a digital gift card than a physical one! Read more...
How Can I Check My Gift Card Balance?
How Can I Check My Gift Card Balance?
Here's to hoping your gift card can buy more things! Read more...
Can a Gift Card Be Used More Than Once?
Can a Gift Card Be Used More Than Once?
More money, more purchases! Read more...
What Discounts Do You Have Available?
What Discounts Do You Have Available?
Discounts! It's not often, but they happen and here's how! Read more...
When Will I Get My Refund?
When Will I Get My Refund?
Getting your money back! Read more...
Why Are My Custom Skates Taking So Long?
Why Are My Custom Skates Taking So Long?
Please, be patient! Read more...
How Do I Put My Skate Covers On?
How Do I Put My Skate Covers On?
Let's help you put on those fashionable boot protectors! Read more...
Why Are My Skate's Wheels Not Spinning Very Fast?
Why Are My Skate's Wheels Not Spinning Very Fast?
Learn why you're not rolling fast. Hint: it's not because of your wheels! Read more...
How Should My Protective Gear Fit?
How Should My Protective Gear Fit?
Making sure your safety gear fits! Read more...
How Do I Put My Toe Covers or Toe Caps On?
How Do I Put My Toe Covers or Toe Caps On?
Let's keep your skates toes from getting scuffed up! Read more...
How Do I Change or Put on My Light up Wheels?
How Do I Change or Put on My Light up Wheels?
A guide to putting those awesome light up wheels! Read more...
What kind of wheels should I wear outside?
What kind of wheels should I wear outside?
Outdoor Wheels 101 Read more...