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We DO accept exchanges and returns on stock/ready-made skate packages. If you have a problem with a product, please contact us within 30 days of the delivery of your product. We document the delivery of all orders on your account and will not accept exchanges and returns after 30 days of delivery. You are responsible for paying the shipping and insurance to get the product back to us should you want an exchange or return for any reason that is not our fault. Very rarely are any of our products returned. However, should you return the product to us you must contact us by e-mail with subject name "Return".
Any items returned without confirmation from Pigeon's Roller Skate Shop can be returned to sender.
In order to return skates or skating products please follow these guidelines:
Exchanges and Returns
If we made a mistake on the shipment, we will pay for the return shipping to us and send out the correct product ASAP. Please contact us to initiate this type of return.
Replacement / Warranty
Each case is different and often the manufacturer handles the replacement or warranty on the product. Please contact us for information on replacement and warranty issues and we will help you directly or if need be get you in touch with the appropriate person at the manufacturer.