FAQs about Pigeon's Roller Skate Shop Orders and Deliveries and the COVID-19 virus


Last updated on June 22, 2020.


Can I place an order? Is Pigeon's Roller Skate Shop still open?

While our physical location at 2148 E 4th Street in Long Beach is temporarily closed, Pigeon's Roller Skate Shop online shop is still open and accepting + shipping orders. However, order fulfillment and production windows are taking longer than usual. We are doing our very best to amend product descriptions on affected items so we suggest reading the full product description before placing your order.

 

Are you offering any in-store or curbside pick up options for local customers?

We are not offering any will-call order options at this time. All orders through Pigeon's Roller Skate Shop must be received by mail.

 

Can I still order custom roller skates?

Yes. 

You are still able to order custom shoe skates at this time. Production time will vary depending on the components of your skates.

Riedell skates and custom Moxi skates will take longer due to the complete production halt in April. Riedell has since resumed production but the wait time for skates is a minimum of ten weeks. Orders placed are being fulfilled in the order that they were received.

 

When will my package get here? Can you tell me the status of my order? 

Due to the high volume of incoming orders, inquiries, order fulfillment may take longer than usual. If you’ve just placed an order in the past two weeks, have purchased a product that is a “pre-order”, or are just really excited and want to see how everything is going with your order, please hold off on contacting us for a status update.

We understand that you are stoked about your purchase and are anxious to get rolling but to provide individual status updates to every order is actually prolonging our ability to send you your items! 

Our number one priority at this time is to get your orders in the mail. To ensure that we’re able to do this as quickly and efficiently as possible we are not able to respond to status request emails. Customers who insist on overwhelming our inbox with multiple status requests will have the order canceled and immediately refunded. This does NOT mean you can't email us, but please refrain from opening multiple email threads for a status update.

 

How Can I track My Order?

You can track your order and deliveries by logging in to your Pigeon’s Roller Skate Shop account. As your items are packed and shipped we are uploading tracking information to your order. If you do not see any tracking information, it is likely that your order is still being processed. You will receive a separate email from Pigeon’s Roller Skate Shop once your order ships. We recommend double-checking your spam folder for order and tracking updates from us. If an order includes multiple items, your order may arrive in several packages. 

 

Can I update my address? Can I change/cancel my order?

At this time we are unable to guarantee changes to ANY information on an order after you have submitted your order to Pigeon’s Roller Skate Shop (e.g. style changes, size updates, shipping address, payment information). Please double check all of your information before submitting your order.

 

Why was my order canceled/refunded?! I thought these skates were in stock!

We are stoked that so many people are getting rolling, however, the skate makers are having a hard time keeping up with the demand. The delay in processing due to this roller skating surge may lead to overselling on some items . We are super bummed about this situation and are working hard to get more skates and improve systems to ensure this doesn’t continue to happen.

 

Why is my order taking so long to ship?

Like many retailers, we’ve had to adapt our operations to comply with our state and county’s COVID-19 guidelines. In some instances, this has resulted in order fulfillment taking longer than usual.  

 

Can I still make returns?

Yes. We are still processing returns though the returns/exchanges department is minimally staffed at this time. Packages received for returns and exchanges are being processed 2-3 times a week to ensure that our staff is able to handle the high volume of incoming orders and inquiries. To learn more about our return/exchange policy, stop on by the return/exchange policy page.


Is it safe to receive orders from Pigeon's Roller Skate Shop?

Yes, Pigeon's Roller Skate Shop is closely observing guidelines from the CDC and Los Angeles County.


What is Pigeon's Roller Skate Shop doing to keep customers and employees safe?

In addition to following the guidelines provided by the CDC and Los Angeles County, the Pigeon's Roller Skate Shop staff are working remotely to guarantee the health and safety of both our customers and employees.

 

 

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