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We ship to all the 48 contiguous states, Hawaii, Alaska, and International.
Your order ETA is based on a combination of your product's production time and delivery window. Accessories that are in stock at Pigeon's Roller Skate Shop are typically packed and shipped within 1-5 business days (not including Saturday and Sunday). You'll know your order has shipped once you receive a shipping confirmation email with your tracking information.
After your order has been shipped, delivery time will depend on the courier/delivery option used for your package (UPS Ground, USPS, or other for international orders). Please consider and anticipate delays from couriers due to COVID-19, inclement weather, etc.
Out of stock or custom items have varying wait times depending on production time. If you’d like an estimated time of completion or status update on your order, please email firstname.lastname@example.org.
Domestic US Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout. We’ve provided a shipping calculator at checkout so that you can anticipate what these costs may be. Your shipping charge is based on the weight of your items
These popular items are *generally* shipped with the following carriers, but please note that a different courier/shipping method may be selected to best fit the needs of your order:
If you are unhappy with the courier/shipping options offered to you at checkout, please email us at email@example.com to see if we are able to offer alternative shipping options.
If you would like to purchase items from our shop, here are some things to know about international orders with Pigeon's Roller Skate Shop:
Multiple orders cannot be combined. Please be sure to put all items that you wish to purchase in a single order.
Tracking Your Order
You can track your order and deliveries by logging in to your Pigeon's Roller Skate Shop account. As your items are packed and shipped, we upload tracking information for your order. If you do not see any tracking information, it is likely that your order is still being processed. You will receive a separate email from Pigeon's Roller Skate Shop once your order ships. We recommend double-checking your spam folder for order and tracking updates from Pigeon's Roller Skate Shop. If an order includes multiple items, your order may arrive in several packages.
Route Package Insurance
In an effort to provide more safety and assurance for our customers, we're happy to announce that Pigeon’s Roller Skate Shop is now partnered with Route, a shipping insurance company that offers complete protection for all of our guests. Additionally, you can download and use the free Route app to track shipments and view order history with us and any of your favorite Route enabled retailers all from one login.
Rather than having to file a claim with a courier such as UPS, you can use Route's simple dashboard and they'll handle all the complexity for you. Package insurance is a separate fee that's calculated based on the items in your order. It's automatically added to every order, and it must be manually excluded if a customer chooses to not purchase it.
Packages are not often lost, but Route has been a good safeguard in cases when there have been issues with delivery. Most common scenarios are covered. If there's an issue with your package, please be sure to file the claim in a timely manner to maximize the possibility it will be covered.
Before we can assist with making a claim, make sure to check your front doors, back doors, porches, apartment foyer, front desk, mailbox, etc. It's *extremely* common for mail carriers to deliver packages to a neighboring address so check in with your neighbors as well! Also, packages can sometimes show as delivered before actually arriving at their final destination so your package may still be on its way.
If you're still unable to locate your package, we can give you instructions to file a claim. Please keep in mind that if you did not purchase our shipping insurance with your order, we can not replace or reimburse your items. In this case, we will have to wait for the courier to find them.
To start a return, please contact our customer service team at firstname.lastname@example.org. Please refer to our Refund and Return Policy page to see a detailed explanation of our refund, return, and exchanges policy.