When Will My Order Arrive?

by Andi Brewer on June 21, 2020

 Your order ETA is based on a combination of your product's production time and delivery window. Accessories that are in stock at Pigeon's Roller Skate Shop are typically packed and shipped within 3-6 business days. You'll know your order has shipped once you receive a shipping confirmation email with your tracking information.

If you've just ordered or are looking to order roller skates, please allow 3-5 business days for your order to process between Pigeon's Roller Skate Shop and our manufacturers for in-stock items. Average production times are:

  • Moxi Lolly's and Jack boots are made to order. Due to an unprecedented influx in orders and delayed production due to COVID-19, please allow 25-35 weeks for production from your order date. We'll update you with additional shipping confirmation once they're ready. We are no longer accepting new Moxi Lolly/Jack Boot orders at this time.
  • Riedell Skates are made to order and are currently taking 16-25 weeks for production
  • Custom Antik AR2 skates are made to order and are currently taking 16-25 weeks for production
  • Moonlight Skates that are in stock (not pre-order) typically ship within 5-7 business days
  • Moxi Beach Bunnies that are in stock typically ship within 5-7 business days
  • Sure-Grip skates that are in stock typically ship within 5-7 business days
  • Impala skates that are in stock typically ship within 5-7 business days
  • Crazy Skates that are in stock typically ship within 5-7 business days
  • Chaya Skates that are in stock typically ship within 5-7 business days
  • Helmets that are in stock ship typically within 5-7 business days

After your order has been shipped, delivery time will depend on the courier/delivery option used for your package. Please consider and anticipate delays from couriers due to COVID-19.

These popular items are *generally* shipped with the following carriers but please note, a different carrier/shipping method may be selected to best fit the needs of your order:

  • Moxi Roller Skates
    • UPS Ground (3-5 Day Delivery)
  • Riedell Roller Skates
    • UPS Ground (3-5 Day Delivery)
  • Antik Roller Skates
    • UPS Ground (3-5 Day Delivery)
  • Sure-Grip Roller Skates
    • USPS Priority Mail (2-3 Day Delivery)
    • FedEx Ground (3-5 Day Delivery)
  • Crazy Skates
    • FedEx Ground (1–5 business days)
  • Candi Grl Skates
    • USPS Priority Mail (2-3 Day Delivery
    • UPS Ground (3-5 Day Delivery)
  • Chaya Skates
    • FedEx Ground (1–5 business days)
  • S1 Helmets
    • UPS Ground (1–5 business days)

If you are unhappy with the carrier/shipping options offered to you at checkout, please email us to see if we are able to offer alternative shipping options.

Last Updated 01/13/2021

Please note that shipping estimates are just that--estimates! We do our best to give you the most accurate shipping information we can however orders may be delayed by unforeseen circumstances.

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